However, it will obfuscate the other people the user has called or participated in meetings with, displaying them as INTERNAL or EXTERNAL.This post will go over how to assign these new roles and show what administrative controls are currently available.Author Recent Posts Jeff Brown Jeff is a System Engineer and Cloud Administrator specializing in Microsofts Intelligent Communications platform and a PowerShell enthusiast.
He holds multiple Microsoft certifications in Exchange, Skype for Business, Office 365, and Azure. Set Role Admin Skype Free To ContactYou can follow Jeff on his blog at jeffbrown.tech, or feel free to contact him on Twitter at jeffwbrown. Latest posts by Jeff Brown ( see all ) Migrate Skype for Business to Microsoft Teams with Meeting Migration Service - Tue, Dec 29 2020 Configuring auto attendant directory search in Microsoft Teams - Thu, Sep 10 2020 Configuring meeting security in Microsoft Teams - Fri, Jul 10 2020 As Microsoft Teams continues to evolve in Office 365, it is gaining feature parity with its counterpart Skype for Business Online. In addition to feature parity, Microsoft Teams is also gaining new features never deployed in Skype for Business Online. One feature released this year is role-based access control (RBAC) administrator groups. These groups allow for different levels of access for managing Microsoft Teams, from an all-access admin group to tier 1 or 2 helpdesk-type groups. This post will cover how to assign these groups and what admin features are currently available to them. Set Role Admin Skype Full Details OfFirst, lets cover the four groups: Teams Service Administrator Can manage the Microsoft Teams service and all of its features as well as Office 365 groups Teams Communications Administrator Can manage calling and meetings features and policies Teams Communications Support Engineer Can access a users profile page with call history (with full details of participants) and advanced quality of experience data Teams Communications Support Specialist Can access a users profile page with anonymized participant data and quality information The primary difference between the Support Engineer and the Support Specialist is the Engineer can view full details inside Call Analytics for the users or the participants in their meetings. The Support Specialist can only view the specific users data inside Call Analytics. This prevents first-tier support from seeing information they may not need to know about for troubleshooting a poor call, such as the participants in an executive meeting. Well highlight what this difference looks like later in this post. Youll need to be a global administrator in the tenant to assign admin roles. There are two different places to add an admin to these roles. Select Users on the left-side navigation, search for the user to modify, and then select the users name. ![]() Choose Customized administrator, and the Teams admin roles are near the bottom. Assigning admin roles in the Office 365 admin center The second place to assign an admin role is in the Microsoft Azure Portal ( ). On the left side, select Azure Active Directory and then Roles and administrators under Manage. Set Role Admin Skype Plus Sign LabeledSelect the desired role, click the plus sign labeled Add member, search for the user to add, and then click Select. Navigating to Roles and administrators in Azure Portal Adding a member to an administrator role in Azure Portal Now lets see whats available in the Microsoft Teams and Skype for Business admin center ( ). Starting with the Teams Communications Support Specialist, this role will have the fewest options available. The dashboard will allow the support specialist to search for users or view all users to troubleshoot the quality of their calls.
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